The Patient Node works on objectives that can improve the experience of the care the patient receive.
Last year, the group developed often cited UX Measures to support the validation and verification of digital health tools through a user design lens.
This year, the Node identified a major opportunity within Telehealth. While COVID accelerated the adoption of telehealth and has aligned with the forces of consumerism, price transparency and TEFCA to give patients and caregivers more care options, there is a risk of short to medium-term regression to fewer options. Without a patient experience strategy health providers risk repeating the costly mistakes of the EHR era that created a stigma associated with
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