Many digital health tools suffer from a less than ideal user experience (UX) and can even create adverse “side effects.” We know that, for patients, user experience effects engagement and engagement effects outcomes. We also know that clinician burnout is at an epidemic proportion and a big contributor is their experience of digital tools, including EHR systems.
The NODE.Health UX Measures is a tool that enables teams to quantify the UX of any digital experience, identify areas of improvement and track progress over time.
What is it?
The framework consists of 8 principles, 41 underlying measures and a scoring system that enables users to populate the measures and render a dashboard for the 8 principles. The principles of the framework are:
Sarah MacArthur, MD, Director of Digital Health Innovation, Hospitalist @ NYU Langone
Michael McShea, Health System Innovation Lead @ Johns Hopkins University APL
Jonathan Shariat, Sr. Product Designer @ Project Rōnin and author of Tragic Design
Yauheni Solad MD, Medical Director, Digital Health @ Yale New Haven Health
Daniel Stein, MD, PhD, Associate Chief Health Informatics Officer @ MSK
NODE.Health is a 501(c)(3) non-profit organization that is the home for evidence based digital medicine that brings together a network of 20+ healthcare systems, corporate members, societies, organizations and innovators dedicated to digital transformation in health.